After-sales service

Welcome to our support page, designed to meet all your product-related needs La Sommelière.

Here you'll find product documents, how to report a fault, the spare parts store, and frequently asked questions to resolve your most common queries.

Our after-sales service Interfroid Services is part of the FRIO Group, to which La Sommelière belongs. Our team is at your disposal to guarantee the availability of spare parts for a period of 10 years. What's more, ournetwork of more than 150 technicians throughout Franceguarantees rapid response .

Troubleshooting

Has your device stopped working?

We invite you to make a breakdown declaration on our website www.interfroidservices.fr and attach all the required documents.

Spare parts store

Need a spare part?

We stock spare parts and coordinate interventions with our network of over 300 technical partners. You can also order parts and install them yourself.

Notices and technical documents

Looking for technical documents for your wine cellar?

Access all La Sommelièretechnical documents , downloadable in PDF format. You'll find all the information you need to install, maintain and use our products.

TECHNICAL FAQ

Got a technical question?

Consult this page for answers to frequently asked questions about the operation of your product. If you can't find the answer you're looking for, please contact us via the contact form.