La Sommelière, always attentive to its customers, offers various delivery options for its wine cellars, tailored to the specific needs of consumers.

1. Standard Delivery "AT THE DOOR"

• Products: Wine cellars less than 30 kg
• Delivery employees: 1
• Delivery location: At the foot of the building or at the entrance of the residence (sidewalk or gate)
• Delivery window: Full day (between 8 AM and 6 PM)
• Delivery time: 4 to 10 days (depending on the region)
• Cost: Free

The wine cellar is delivered at the foot of your building or at the entrance of your residence. This service does not include handling in staircases or elevators. A delivery appointment will be scheduled by the transport company, for delivery between 8 AM and 6 PM. This option is reserved for cellars less than 30 kg to avoid any reception issues.

2. "Living Room & floor" Delivery

• Products: All products except accessories
• Delivery employees: 2
• Delivery location: In the living room, even if upstairs
• Delivery window: Choice of time slot at the time of order or after contact with the carrier, with confirmation of the appointment once the transport company has your order. A link will be provided to modify the window if needed.
• Delivery time: 8 to 20 days (depending on the region)
• Cost: Free for wine cellars over 30 kg / €29.90 incl. VAT for wine cellars under 30 kg

This option ensures delivery to the room of your choice, even upstairs, with two delivery employees to ensure careful handling of fragile products. Real-time delivery tracking is available for better management of the appointment.

3. "Installation + COMMISSIONING" Delivery / ECELLAR

• Products covered: All products except accessories
• Delivery employees: 2
• Delivery location: Inside the living room, even on upper floors
• Delivery window: Choice of time slot at the time of order or after contact with the carrier, with confirmation of the appointment once the transport company receives your order. A link will be provided to modify the window if needed.
• Delivery time: 8 to 20 days (depending on the region)
• Cost: €39.90 incl. VAT except for ECELLAR range: Free

This option includes all the services of the "Living Room & Floors" delivery, plus:

• Unpacking the unit at home to check its condition.
• Quick setup to ensure the power connection.
• Removal of packaging for disposal and recycling.

EXTENDED DELIVERY

In case of an extended delivery period, the CCHEZ VOUS slot will not be offered. You will receive a message from the carrier as soon as your order has been dispatched from our warehouses to theirs, allowing you to schedule an appointment.

Collecting your old appliance

At the time of purchase, you can request the Collection of your old appliance by mentioning it in the "comments" section or by Ticking the designated box. The collection will take place at the time of delivery of the new appliance and is free of charge. The request must be made during the order process; otherwise, the collection cannot be arranged.